HOW FRESH IS OUR COFFEE?
• At javahava.com we take freshness seriously, and so do our partner roasters.
• Roasted coffee beans are perishable and have a shelf life. Once your beans have been roasted, they are best brewed within the first two weeks. After 4 weeks from the roast date, the sweetness and original flavors will noticeably start to diminish.
• We don’t like seeing coffee sitting on Roasters shelves going stale, so we roast-to-order. Your beans are roasted on the day your order is captured, processed/paid/packaged and shipped to you on that very same day. No sitting on shelves and no waste whatsoever.
•1-3 day bank processing + delivery = 4-7 day arrival to your location WITHIN THE UNITED STATES (Lower 48).This way, you’ll receive fresh roasted coffee at the peak of it’s freshness. Bursting with flavor. Every time. We wouldn’t have it any other way.
I DONT KNOW WHICH BLENDS TO CHOOSE FROM?
Coffee can sometimes be confusing. We recommend viewing or interactive "HELP ME DECIDE" option on our home page, view your choices in an engaging way by delivering various origin options. Over 15 to be exact. See how it goes. You may find out more about palette than you gave yourself credit for.
If you need to change anything, just log into your order within 1 hour. Once you've tried a few bags and developed your palette you may want to try out other more exotic Single Origin Blends.
WHAT SIZE ARE YOUR BAGS?
Each bag usually contains 12-ounces of coffee, some roasters supply 10oz bags.
12 ounces of fresh-roasted beans is approximately 30 cups of coffee (depending on how your brew).
CAN YOU GRIND MY COFFEE BEANS
No. If you've made the decision to buy coffee of this quality, we ask you indulge in buying a small burr grinder. We recommend grinding coffee just before you brew your coffee.
HOW TO GRIND COFFEE BEANS.
5 min read-
To grind coffee beans for the home brew novice can be daunting at first. Grinding coffee beans isn’t just a one rule game and grinders are an expensive investment that you may not have the budget for. With the internet full of choices, it’s difficult to know which grinder is best suited for your home set up.
COFFEE EXTRACTION
When we brew a cup of coffee, we are extracting soluble flavors from coffee beans with hot water. This is called coffee extraction.
Coffee doesn’t dissolve completely into water. In fact, only 30% of coffee is actually soluble. That’s why there are always grounds left over when we brew.
When brewing a cup of coffee, we are aiming for the sweet spot of between 18 – 22% coffee extraction. This is the window where coffee tastes delicious.
There are many variables that can alter the coffee extraction and the taste of your cup. The grind being one of them.
CONSISTENT GRIND SIZE
Before we look at grind sizes – make sure you learn for yourself or from a local roaster.
If your grounds are uneven sizes, then the extraction of coffee will be inconsistent.
The smaller grounds will extract quicker. This means the coffee will over extract, tastingbitter. The larger grounds will take longer to extract. Under extracting coffee tastes sour.
This inconsistent extraction will make your cup of coffee unbalanced and it just won’t taste right.
So to get a better tasting cup of coffee, we must make sure that we grind coffee beans consistently and that they are the same size.
A uniform and consistent grind will produce an even coffee extraction, making your final cup of coffee taste balanced. If you’ve brewed your cup of coffee correctly, you’ll have created a sweet and tasty cup of coffee. Not too sour, not too bitter.
GRIND SIZE MATTERS
Each brewing device requires a unique grind size. For example, an espresso shot calls for a finer grind, while a French Press requires a courser grind.
Our Grind Size Chart is a visual aid to help you understand the subtle grind size differences each brew method requires.
Grind coffee beans – brew, taste and tweak your grind size accordingly.
BURR OR BLADE GRINDER
Go burr! They produce a more consistent grind size than a blade grinder, and your coffee will taste better for it.
A burr grinder has two revolving burrs that crush your coffee into the same size particles. Convenient and adaptable, you also have the ability to adjust the grind size to suit your brew method. Grind coffee beans with a blade grinder and it will chop your beans into a variety of uneven sizes – some finer grounds and some coarser. Your coffee extraction will be irregular and your final cup will taste unbalanced and ultimately suffer.
Cheaper and more easily available is the blade grinder. This little guy will chop your beans into a variety of uneven sizes. Some finer grounds and some coarser. Your coffee extraction will be irregular and your final cup will suffer.
CAN I GET A CHEAP GRINDER
Yes. There are hundreds of cheap grinders on the market. However, you pay for what you get with coffee grinders.
There’s a reason coffee shops will pay thousands of dollars for the right grinder. Because it makes the final cup of coffee taste better. However, there’s no need for you to go out and start big. My advice is start off cheap, and as your palate develops, upgrade to the next level.
If you’re just starting out, or are on a tight budget, get yourself a handheld burr grinder. For under $40, you can find yourself a Hario or a Porlex hand held grinder to get you started. They’re great for your home set up and are perfect for camping or on the road.
For someone wanting to take their coffee brewing to the next level, the Baratza Encore is ideal. As your palate develops, you’ll naturally want to get a better grinder. Whether you’re grinding for a pour over or for espresso, the Baratza team have a grinder to match most budgets.
Every time you upgrade your grinder, you’ll taste the difference.
PRE-GROUND COFFEE: WHAT’S THE DEAL
If you don’t have a grinder, this may be your only option. However, pre-ground coffee is already stale before it hits the shelves.
Let me explain.
Coffee is a perishable food type. When your coffee beans come into contact with oxygen, they start to go stale. The oxygen reacts with the freshly roasted beans and they start to lose their original aroma and flavors.
When you grind your coffee, it speeds up this aging process and flavor is losteven quicker.
We advise you to buy whole bean coffee and get a burr grinder. Grind your coffee justbeforeyou brew so your coffee will taste fresh and full of flavor.
And the smell of freshly ground coffee in the morning… oh my!
BREW GUIDES
If your brews aren’t quite hitting the spot, you need to tweak something in your recipe and it may be might be your grind size. Follow our cheat sheet for reference.
GRINDER MAINTENANCE
Leaving old coffee particles and oils in your grinder will eventually make your coffee taste rancid. Treat your grinder to the occasional spring clean and your morning cup will thank you for it.
Use a dry or very lightly damp cloth to clean your grinder, and occasionally give it a healthy dose of Grindz. If your grinder uses electricity, we advise against using water.
Try to avoid using soap or any other cleaning sprays or chemicals as this may end up in your cup of coffee.
EXPERIMENT
Each brewing device and each coffee will require fine tuning on the grinder. Experiment and tweak according to taste.
The more times you brew, your palate will develop and you’ll soon be making micro adjustments like a world championship barista.
Try out our different brew guides with different grind sizes but most of all, enjoy your coffee.
WHERE WILL YOU SHIP ORDERS
We ship coffee to any home or work address throughout the United States via USPS First Class. No international shipping is supported at present.
HOW MUCH WILL SHIPPING COST
Shipping is already calculated and included within the price.
WHAT PAYMENT METHOD IS ACCEPTED
We currently accept Visa, Mastercard, American Express, and Discover.
WHAT HAPPENS AFTER I COMPLETED CHECKOUT
You choose your frequency and we will deliver your coffee as you like.
WHEN WILL MONEY BE TAKEN FROM MY CARD
When you sign up, you first payment will be made. Money will be taken from you card depending on your frequency choice. If you selected once a month, your next payment will be taken on the same date, on the following month.
HOW DO I CHANGE MY COFFEE PREFERENCE
Log into your account.
You can edit your future orders, delivery address, billing information, coffee preferences and password.
We suggest you make such decisions within the -1 hour- timeline of making the initial order, due to the rapidness of fulfilling present & prior orders placed by other fellow coffee afficinados'.
You can also message us direct at:
hello@javahava.com
We love talking coffee and can help answer any of your coffee requests.
Specialty coffee can be a complex yet beautiful beast. We’re here to make it easy and enjoyable for you. We’re passionate about helping you discover new and exciting coffees so give us a try!
We also understand your tastes evolve as you journey through the world of specialty coffee. What ever you fancy, we’ve got something special for you.
ESTIMATED DELIVERY DATE
Depending on your location, your coffee is made within a Roast-to-Order policy, with that in mind:
•Orders are fulfilled
•Orders are packed
•Orders are shipped
We immediately ship to you with the calculation that your order will arrive in 4–7 days. USPS provides a tracking number but do not guarantee a delivery date. JavaHava's goal is fast and immediate delivery of your high-quality blend, but keep in mind We provide the Gourmet Coffee, But the ground shipping is 100% under "their" control.
• Weather holiday's and unforeseen events may be a factor of slight delays in delivery•.
DO YOU OFFER REFUNDS
If there is a problem with your coffee beans, we'll do our very best to make it right. Due to the nature of our business, delivering fresh beans, we do not accept returns that were purchased accidentally or beyond 10 days of initial purchase. We're also pretty confident you'll absolutely love the coffee select by you!
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@javahava.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
We do not currently offer refunds if your item was a gift.
Exchanges
We currently do not offer exchanges.
Shipping
To return your product, you should contact us at
hello@javahava.com, and further instructions will be sent to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PAYMENT
You may see either a $0.01 or $1.00 authorization on your credit/debit card after you purchase your item(s). This is part of our anti-fraud system. This authorization will expire and be removed from your card within 3-7 days depending on your bank's policy. Your account will be charged as items ship, with the exception of special orders. For Special Orders, a non-refundable 50% deposit will be taken when the order is placed; the remaining 50% will be charged when your order ships.
SHIP-TO ADDRESS
It is Your Responsibility to ensure that all ship-to address information is correct. This is particularly important if you have multiple residences.
PREPARING FOR COFFEE DELIVERY
It is Your Responsibility to ensure that all coffee items will fit through any mailbox access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Please refer to the USPS guidelines for instructions on measuring your mailbox space to ensure items will fit at the time of delivery.
PRICE ADJUSTMENTS
We do not offer price adjustments on clearance, final sale or seasonal merchandise.
PRODUCT AVAILABILITY
We make every effort to display the most current and accurate product availability information. We will notify you via email in the event that a product's availability date changes.
PRICING & INFORMATION DISCLAIMER
Our goal is to provide accuracy in all prices, delivery rates and other information. All prices within our online presence are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.
STATES IN-WHICH WE DO NOT COLLECT SALES TAXES
JavaHava Coffee does not collect sales or use taxes in various states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the internet or by other remote means. Many states require purchasers to file a sales or use tax return at the end of the year to report taxable purchases that have not been taxed by the seller and pay tax on those purchases.
You may have a tax obligation in states where JavaHava does not collect sales tax. Details of how to report these tax obligations may be found on the websites of the respective taxing authorities.
SUBSCRIPTIONS F.A.Q. -
Why Subscriptions Work so well for today's coffee "con·nois·seur(s)".
Subscriptions allow you to never worry about running out of our freshly roasted coffee, while you regularly enjoy our "Java-Juice Goodness."
Subscriptions allow us to fulfill orders and help you budget more effectively; So "We pass these savings on to you" in the form of a 10% discount on every monthly subscription order.
- Subscription Instructions -
* Browse our coffee.
* Click on the product(s) you want to subscribe to.
{ Under Purchase Options }
Select Subscribe (Save 10%) and your desired subscription interval.
Checkout as normal.
Once subscribed, you will be billed and receive your coffee at the frequency which you have selected.
- Managing & Cancelling -
You; the Subscription
Customer(s) can easily modify or cancel their subscriptions by following the steps outlined below to log into their account.
Click the 👤 icon in the upper right hand corner of the screen.
Enter the Email and Password you created your account with.
Under Account Details click the green Subscriptions button.
Having Gourmet Specialty Grade Coffee delivered to your home or place of business via USPS could not be any easier than this.
So "Enjoy the Brew" with our exciting monthly subscription feature, for your Gourmet taste & you're pocket savvy decisions.
